Contact us

Thanks for visiting Birdesign The Market!!

I'm Rose and I would love to hear from you. If you have a question, need help or just want to say hi, feel free to fill the form below or contact me directly at support@birdesignshop.com and I'll reply as soon as possible!

 

 

Get in touch

Frequently asked questions

How friendly are your templates?

The templates are created to be
user friendly, if you have a basic knowledge of Photoshop or Photoshop Elements you will be able to use it easily. Check our video tutorials here.

What can I change/edit in the templates?

The templates are fully layered, so you will be able to add your pictures, place your own text, change the colors of the design/vector elements and enlarger them as you need without lossing quality.

How can I add images to the templates?

Visit the tutorial here.

How can I change the design colors?

Visit the tutorial here.

Will you include the font files with my purchase?

Due to copyright issues we can't distribute the font files. However with the download email, we will include a list of links that you can follow to get the fonts used in the templates.

How to install a font?

Check out these instructions to install a font under Windows or Mac OS

What may I do with the templates?

You can change or modify the template in any way for use in creating printed products for yourself or your customers; selling prints, cards, books, albums, or other printed/physical products. 

You are NOT allow to distribute, share or resell any of the purchased content, in anyway.

Do you have an unbranded catalog for my clients?

Yes, for your convenience we have an unbranded digital catalog, so you can show your customers the designs with no pricing and branding, check it out here
 

Where can I get my files printed?

Most of our templates are created with Miller's Lab specifications, however you can tweak the specs to print the templates in another labs or in your home.

Cards, albums, proofing:

Miller's Lab

WHCC

ProDPI

Mpix

Magcloud for Magazines

Moo for business cards

How can I create an account?

You will be able to create an account after your first purchase as a Guest. If you have questions please contact us at support@birdesignshop.com

How are your downloadable products delivered?

The download will be delivered to you immediately after purchase. We send the download link to your Paypal email address. Please make sure to check your spam folder. Sometimes, it may take to 3-5 minutes to receive your download information.
If you don't receive your download email contact us at support@birdesignshop.com.

How long is the download link available?

The download links will expire after 5 downloads or 12 months after the purchase, which ever comes first.

What can I do if I'm having problems with the link?

If you have problems with the link please send us a message to support@birdesignshop.comand we will be happy to help you.

I lost my files, can you resend them?

Don't forget to create a back up of the purchased files. If for some reason you lose the files, please email us with the order number to support@birdesignshop.com.

Do you offer returns and refunds?

Due to the nature of digital products ALL SALES ARE FINAL. We are unable to offer refunds or credit.

Can I offer your designs in my online shop?

No, you can't. In accordance with standard license prohibitions, you may not resell, redistribute or share these templates in whole or in part for any reason; claim these designs as your own; or sell any design digitally or printed on any online store (including but not limited to Etsy, Ebay, or general online card stores).

Do you do custom designs?

All our products are for DIY. Currently we are not offering custom design services.

What is your return and exchange policy?

Since our products are digital files, we may only issue a refund in the specific case that the file you have purchased contains a technical problem we cannot resolve.

Unfortunately we're unable to process a refund in case you: Don't have installed in your computer the required software to edit the templates, you no longer want or need the file, the downloaded files are lost in your computer, the purchased files were not used, you don't have the required expertise to edit the files, or similar issues related to unwanted or incorrect use of the files.

In case you have accidentally made a duplicated purchase of the same file, a store credit will be issued. If you can't find the purchased templates, we'll be more than glad to assist you. Please contact us at support@birdesignshop.com and we'll resend your order download(s). 

More questions?

Send us a message at support@birdesignshop.com and we'll get back to you with an answer :)


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